Refund policy
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Refund policy

Return Policy

Thank you for shopping with our family-owned-and-operated small business! We are truly grateful for each order and we value your support tremendously! Our goal is to give you the BEST shopping experience, and that includes providing you with a smooth return process! Please read through our return policy below. If you have any questions, concerns, or feedback, please feel free to contact us by email at dawn@shopdenimandmagnolais.com or give us a call at (863)599-8777 between the hours of 10:00 am - 5:00 pm EST, Monday-Friday.

RETURNS SHOULD BE SENT TO:

Denim & Magnolias Online Returns

15 N Main Ave.

Lake Placid, FL 33852

Return Policy Information

  • We accept returns for store credit only.  Due to fast turnover of merchandise, returns must be received at Denim & Magnolias within 14 days of the date received.
  • Customer pays return shipping and original shipping fees are non-refundable.
  • Merchandise must be in NEW condition - unworn, unwashed, odor free, without makeup or deodorant stains - in order to receive store credit for the returned item(s). Shoes must be returned in the original box and sent inside an additional protective shipping box or polymailer. 
  • Sale items are FINAL SALE and cannot be returned for store credit.
  • If your return meets all of the above standards, please print and fill out our return form below and include it in your package along with the item(s) you are returning.


  • Upon receipt, if your return is not eligible for return for any of the above reasons, we will not issue a return credit, and it is the customer's responsibility to pay for shipping to have the items shipped back. 

Incorrect/Damaged Merchandise

  • If you believe you have received merchandise that is damaged or defective or that we shipped the incorrect product, we MUST be notified within 3 days of receiving the order or it cannot be returned. A photo of the incorrect/defective merchandise must be sent to this email address: dawn@shopdenimandmagnolias.com

Return Processing Time

  • All returns are typically processed within 48 hours of our facility receiving the return (excluding holidays and weekends). Please allow up to 5 days for your return to be processed. Once it is processed, we will notify you via email to the address associated with your order.

Have any other questions?

Please feel free to contact us by email at dawn@shopdenimandmagnolias.com or via telephone at (863)599-8777 between the hours of 10 am - 5 pm EST, Monday-Friday.

 

Exchange or store credit accepted within 14 days of purchase.

Must have all original tags secured and store receipt, with no visible signs of wear or damage.